Treating Customers Fairly
In fully implementing the principles for treating customers fairly announced by the Financial Supervisory Commission, the Company hopes to eliminate the gap between financial service providers and financial consumers. Fubon Securities consistently adheres to the corporate values of Fubon: integrity, sincerity, professionalism, and innovation. Through a top-down approach, each member delivers from the bottom of their hearts to provide inclusive financial services, forging a corporate culture of treating customers fairly.
To protect consumer rights, fulfill corporate social responsibility and promote the comprehensive development of our businesses, Fubon Securities has not only fully implemented the nine key principles of treating customers fairly but also allocated a responsible unit to handle consumer disputes.
The Company handles consumer disputes through channels as follows.
Customers can file a complaint in writing, through telephone, email, leaving a message on the website, or by visiting the headquarters or any branch office in person.